FAQ

Here are the most frequently asked questions. If you can't find what you are looking for, please feel free to contact our customer service, or mail us at customerservice@smobilewireless.com

Can I use S Mobile Wireless World eSIM service?

iPhone: eSIM works on iPhone XR, iPhone XS and all newer models, running iOS 12.1 or later. Older iPhones (iPhone X, iPhone 8 and earlier) do not have eSIM and cannot use our plans. Many iPhones sold in mainland China use two physical SIM slots instead of eSIM and are also not compatible.

Your phone must also be carrier-unlocked. (When you buy a device with a contract from a mobile operator, it is common for the operator to lock it to their network until the contract ends. Check with your operator about unlocking.)

Android: many recent Samsung Galaxy, Google Pixel and other Android phones support eSIM, but not every model or regional version does.

Quick check: dial *#06# on your phone. If an "EID" number appears, your phone supports eSIM.

Please confirm your phone supports eSIM and is unlocked before you buy. eSIM plans are delivered instantly and cannot be returned.

In what scenarios can S Mobile Wireless World eSIM service be used?

Here are a few of the many ways you can use eSIM:

  1. Add a local data plan when you travel outside of the country or region.
  2. Use eSIM for Data and keep your voice line separate.

How to Setup S Mobile Wireless World eSIM for iOS?

  1. Purchase the eSIM data plan on our website
  2. Receive the eSIM QR code by email
  3. Setup your eSIM profile as follows:
  • Go to Settings > Cellular (or Mobile Data) > Add eSIM > Use QR Code
  • Scan the QR code provided by email
  • Choose [Secondary] Label and change the name to "eSIM"
  • Select the option for "Use eSIM for cellular data only" and tap [Continue]
  • Select the option for 'Use Primary as the preferred line' and tap [Done]
  1. Check the APN Name match with eSIM order: Tap on eSIM eSIM > [Cellular Data Network] > [Cellular Data] > [APN]

How to Setup S Mobile Wireless World eSIM for Android?

  1. Purchase the eSIM data plan on our website
  2. Receive the eSIM QR code by email
  3. Setup your eSIM profile as follows:
  • Go to your device [Settings] > [Network & Internet] > [Mobile Network]
  • Tap "Download a SIM instead?" > Download your SIM > Tap [Next]
  • Scan the QR code provided by email
  • Tap [Download] and [Done]
  1. Check the APN Name match with eSIM order: Tap "eSIM" and tap [Advanced] > Tap [Access Point Names] > [APN]

What payment methods does S Mobile Wireless World eSIM support?

Currently Visa, Mastercard and other major credit cards are all accepted.

How fast is the network speed?

4G/LTE service is available in most countries and continues to be covered in more countries.

Are voice call and SMS included?

Only data service is available

How to use dual SIM on iPhone and set up your cellular plan with eSIM?

Dual SIM on iPhone offers you the freedom to get separate voice/SMS and data plans. At this stage only cellular data are available on our eSIM platform. Therefore, after you scan a QR code to add the eSIM, please do label it "Secondary" on "Cellular Plan Labels" page, and then go to "Default Line" page, choose "Use [Secondary] for cellular data only". You will see a little pop up "Uncertified Cellular Plan", just click "OK".
More questions about Dual SIM, please check the official document on Apple's website:
https://support.apple.com/en-us/HT209044

Should I switch on Data Roaming when using eSIM?

Yes. Please make sure that Data Roaming is on. Please go to "setting"-"Cellular" and turn on "Data Roaming". Please also remember to turn it off after use.

How to remove the S Mobile Wireless World eSIM data plan after use?

Once your plan has ended or you are home, you can delete it using your phone's eSIM settings. Please don't delete it mid-trip, since it may not be possible to reinstall.

How do I get my eSIM after payment?

You will receive an email with your QR code. Please check spam if you have not received after 15 minute.

How is the validity period of the plan calculated?

The actual usage time of some data plan may start according to your eSIM first connection. We will describe in the package information.

How to check the balance of remaining data?

For some packages, you can view the data usage in the order, and for some orders, you cannot view the data usage. You might go to [settings - cellular] on your iPhone to find out how much cellular data that you're using.

Can I have multiple phones scan a same QR code?

No. Each QR code installs on one phone only. Do not delete the eSIM from your phone until your plan has ended. On most plans a deleted eSIM cannot be reinstalled from the same QR code. If you need to reinstall or move your plan, contact us first at customerservice@smobilewireless.com.

If I lost my eSIM QR code, what can I do?

Check your email or contact us.

Will my physical SIM still work while eSIM is installed?

Yes, your physical sim can still work. We suggest turning off data roaming and turning on "WiFi calling".